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Refund Policy

Last Updated: October 3, 2024

At Tutivsoft, we are committed to providing you with reliable and high-quality software. We understand that issues can sometimes arise, and we want to ensure you have a clear path to a refund if something goes wrong.

This policy applies to all our paid applications and services.

General Refund Process

All refunds are processed through the official app stores where you made the purchase (e.g., Google Play Store or Microsoft Store). This is the standard procedure to ensure your financial security and to comply with their respective policies. We do not handle direct cash or credit card refunds.

For other payment providers such as Razorpay and mroe, if you encounter an issue that prevents you from using a product you’ve paid for, we will initiate a refund on your behalf through the payment processor.

How to Request a Refund

To request a refund, please follow these steps:

  1. Compose an Email: Send an email to our priority billing support team at priority_billing@tutivsoft.com.
  2. Subject Line: Use the subject line: “Refund Request”. This helps us quickly identify and prioritize your request.
  3. Provide Key Information: To help us find your payment and process the refund, please include the following details in your email. Provide as much information as you can to ensure a smooth process (atleast 2 of these):
    • Your Email Address: The email you used for your account or payment.
    • Date of Payment: The date on which the transaction occurred.
    • Payment Transaction ID: A unique ID or number from your payment receipt.
    • Amount Paid: The total amount of the transaction.
    • Reason for Refund: Briefly explain the issue you faced (e.g., “I paid but could not use the app’s premium features”).

For example, your email might say:

“Subject: Refund Request

Hello, I am requesting a refund for a payment made on October 1, 2024. My email is john.s@gmail.com. The transaction ID is GP.1234-5678-9012-34567. I paid $9.99 but was unable to access the premium features of Advanced Time and Task Tracker.”

Refund Confirmation and Timeline

Once we receive your refund request with the necessary information, our team will review it and coordinate with the respective payment processor. We will complete the refund request within 24 hours of receiving your email.

After we initiate the refund, you will receive a confirmation email from us. The actual amount will be credited back to your original payment method. The time it takes for the funds to appear in your account can vary depending on your bank or payment provider, but it is typically a few business days.

We value your business and are dedicated to resolving any issues promptly.